Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.
We are
* Real people who are passionate and proud
* Caring and respectful
* Tenacious problem solvers
We are currently looking for a Contact Centre Operator to join us at our Brisbane Office in a Casual capacity.
About the role
* You will act as the point of contact in our inbound and outbound call centre
* Answer calls within a timely manner and with a high level of phone etiquette
* Treat customers with empathy, respect and provide a high-quality service to meet their needs
* Maintain customer records, utilising internal software systems
* Record accurate notes and provide customers with updates on their application status.
About you
* Ideally you will have previous experience in a call centre environment
* Basic to Intermediate skills - Microsoft suite and similar applications
* Be a clear and effective communicator with a professional phone etiquette
* Have outstanding customer service and uphold personal and professional integrity
* Attention to detail with good negotiation skills
* Have the flexibility to work various shifts
What’s on Offer
* Exclusive access to ‘Cashies Rewards’ featuring discounts and cash-back offers from over 400 retailers.
* Monday to Sunday shifts available.
* Full training provided (Paid)
* Flexible work arrangement options available
* Real career development opportunities
* Paid Parental Leave
* Salary Packaging for a Novated Car lease available.
* Health Insurance Discounts (Bupa & HBF)
* 30% Instore Discount
* Plus, access to our Wellness Activities: Move, Munch, Money and Mind.
We will start shortlisting for this position immediately!
So, keep your phone nearby! You could be hearing from us soon.
We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we’ve come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries.
Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.a