Position number: 008162
Work type: Permanent - Full Time
Location: Collie Courthouse
About Justice
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
About the role
The Customer Service Officer role is responsible for providing quality customer service to all internal and external customers. They provide an advisory service in relation to the practices and procedures specific to each jurisdiction and, in some areas, provide direct support services to the Judiciary.
The positions undertake a range of case management, information management, and customer service tasks within a registry setting for civil and criminal jurisdictions and can also provide in-court support to the judiciary. Applicants must also be able to learn how to interpret and apply legislation, policies, and procedures within the business areas they are employed.
You will be required to attend to enquiries either in person or by telephone; assess and process applications; lodge documents into the court database; liaise with the public, legal counsel, and court users; and prepare and check legal documents.
On occasion, the incumbent of this position may be required to travel and provide support throughout the regions by road or light aircraft and may be directed to perform relieving duties at any Court location within the various regions.
Permanent positions - To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.
The Department of Justice conducts a pre-employment and re-screening assessment process for all prospective and current employees, as well as contractors and volunteers.
Benefits and opportunities
* Flexible working arrangements
* Career pathway opportunities
* Learning and development opportunity programs
* 4 weeks annual leave with 17.5% loading paid in December
* 3 additional public service holidays
* 11.5% Employer Superannuation contribution
* Corporate partnership with health providers, discounts on health insurance, member benefits, and subsidies for prescription glasses
* An employee assistance program offering a free, independent, and confidential counselling service to employees and their immediate family
Application process
How to apply
Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position.
We require you to submit:
* A comprehensive Resume / Curriculum Vitae that clearly outlines your transferable skills, experience, and highlights your key achievements.
* A one-page statement addressing your suitability for the role in the context of the following job-related requirement:
Please provide examples to support your claims .
o Achieve Results
* Contact details of two work-related referees.
All remaining Job-Related Requirements will be assessed at a later stage in the recruitment process.
Equity and Diversity
The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups.
Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the 'Further Information' section.
For further job-related information
If you would like further information regarding the vacancy please contact Brenton Smith, A/Regional Manager South West/Great Southern on for a confidential discussion.
Applicants are requested to apply online. To submit your application, click the "Apply for Job" button at the bottom of this advertisement.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.