About Us: Fannie Bay Cool Spot is one of the longest running Cafes in the NT, located in the wonderful suburb of Fannie Bay. Our team is professional, passionate, and proud. We serve great meals from morning to night. The Coolspot also offers a great selection of catering options available to book, order and pay for online. Our opening hours are from 7:00 am until late, with the full menu available until 10 pm and a limited menu until closing.
Waiter Supervisor
About this role:
In this role, you will be responsible for managing the front-of-house staff and operations to ensure a seamless and exceptional dining experience for guests. You have to lead by example, providing outstanding customer service and assisting in the day-to-day operations of the restaurant. This position is only open to professional, driven, hospitality enthusiasts with at least two years' experience in a fast-paced restaurant environment. In house training, upskilling and development is available.
Job Responsibilities:
* Supervising/coordinating/training employees of food and beverage staff for a bar/counter or series of bars/counters
* Stock control for a bar or series of bars
* Ensuring customers are served in a professional and timely manner in food & beverage.
* Exercising patron care
* Balancing cash registers
* Schedule shifts and allocate tasks to ensure adequate coverage during peak hours.
* Greet guests, assist with seating, and ensure their needs are met throughout their dining experience.
* Taking customer orders and place these orders in the kitchen.
* Delivering meals and beverages to tables when they have been prepared.
* Handling guest inquiries, concerns, and complaints in a professional and courteous manner.
* Monitoring guest satisfaction and taking appropriate action to address any issues.
* Ensuring that service standards and protocols are consistently followed by the waitstaff.
* Coordinating with the kitchen staff to ensure accurate and timely delivery of food and beverages.
* Overseeing the accuracy of orders and ensuring they meet guests' specifications.
* Handling special requests or dietary restrictions and communicating them to the kitchen.
* Ensuring that the dining area is clean, organized, and complies with health and safety regulations.
* Working closely with the kitchen staff, bar staff, and other departments to ensure smooth operations.
* Communicating effectively with colleagues to facilitate efficient service.
Skill and Experience required:
* Excellent time management, punctuality, and presentation
* Ability to handle pressure, lead by example and enjoy a joke.
* Ability to work efficiently with a smile.
* A strong work ethic.
* Ability to communicate in a respectful manner, at all times and in all circumstances.
* Sound knowledge of, and adherence to health, hygiene and work safe practices.
* High proficiency in the English language.
* Enthusiasm for food, coffee, wine, and service
* Long term employment intentions.
* Excellent attention to detail.
* Ability to work on a shifting schedule.
Job Type: Full-Time
Job Location: Northern Territory