Full-time/Permanent Role based in Melbourne or Adelaide WFH opportunity 3x days per week Start date 18th of November
Are you a motivated team player ready to kick-start or grow your career? We're on the lookout for enthusiastic individuals who are passionate about delivering great customer service!
Role: Customer Care Consultant
Eligibility: Australian Citizens or Permanent Residents only
Hours: Anticipated 38 hours per week - 4 rotations between:
8 am to 7 pm (Melbourne)
7:30 am to 6:30 pm (Adelaide)
Working days: Monday to Friday
Position Type: Permanent
Salary: $58,823 per annum + super
Start Date: 18th November
Paid Training/Induction: 8-12 weeks
Location: Melbourne and Adelaide (Hybrid)
* Melbourne: 2 office days (Tues and Wed), 3 days Work from home.
* Adelaide: 2 office days (Wed and Thurs), 3 days Work from home.
About the company:
Our client, a leading salary packaging provider in Australia, specializes in offering workplace benefits that deliver genuine tax savings, empowering customers to maximize their financial resources.
About the role:
As a Customer Care Consultant, you'll be the go-to person for customers, providing top-tier service across various platforms. Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits through salary packaging.
You will be responsible for:
* Answering customer enquiries in a courteous and professional manner on the first call where possible to deliver an efficient, accurate and enthusiastic customer experience both inbound and outbound.
* Help customers discover extra products to maximize their salary benefits
* Investigate customer complaints and provide resolution where possible, before escalating.
* Proactively assess the health of a customer account ensuring where appropriate solutions are implemented to ensure customers are receiving the maximum salary packaging benefits
* Guide customers through using the self-service portal and assist with account changes and basic tax-related inquiries (we'll provide training!)
* Focus on Net Promoter Score by delivering high quality customer service on every customer interaction.
About you:
We're seeking proactive team players with a passion for helping others. You'll thrive in this role if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.
You will have:
* Prior experience in customer service roles is essential
* Experience in a call centre would be highly beneficial
* Ability to hit multiple KPIs
* Excellent communication skills, both written and verbal
* Confidence in explaining financial concepts and helping customers understand their options
* A knack for building rapport and upselling products where relevant
* Tech-savvy and comfortable navigating different systems
* Sharp data entry skills and an eye for accuracy
* Knowledge and understanding of Fringe Benefits Tax or Knowledge in salary packaging - would be highly regarded
Why Join?
* Be part of a fun and energetic team with plenty of room to grow
* Play a key role in helping customers maximize their financial benefits
* Learn valuable skills in finance, tax, and customer support
* Hybrid work options available
Interested? Make sure to apply!
Reference number: BBBH241133
Profession:Administration & Office SupportCustomer Service
Company: Hudson Australia
Date posted: 21st Oct, 2024