GVRC on Behalf of Domino's Margaret RiverPosition: Retail SupervisorSalary:$70,000 plus 11.5% superHours:38 hoursMode: Full timeLocation:Shop 5/111 Bussell Hwy, Margaret River WA 6285Experience required: Minimum 2 years' experience in relevant rolesPosition Overview:We are seeking an experienced and detail-oriented Retail Supervisor to join our dynamic team at Domino's Margaret River.Ensure efficient daily operations by leading the team and monitoring staff performance, managing the day-to-day operations to meet sales targets, and providing staff supervision for Domino's Margaret River.Tasks and Responsibilities included but not limited to: •Ensure customers receive prompt, friendly, and high-quality service at all times.•Address customer inquiries, concerns, and complaints with professionalism and a focus on resolution, maintaining a positive customer experience.•Supervise and support the team to ensure tasks are carried out efficiently and effectively, and customer service standards are consistently met.•Provide guidance to staff on handling complex customer interactions, ensuring adherence to company policies and procedures.•Assist in hiring, training, and onboarding new employees.•Develop and manage staff schedules to ensure appropriate coverage during peak hours while maintaining operational efficiency.•Oversee inventory levels to ensure that stock is maintained according to store needs.•Conduct regular stock checks and ensure timely ordering of supplies to avoid shortages.•Ensure proper handling of returned products, evaluating the need for exchanges, refunds, or restocking.•Ensure that all products are correctly priced and prominently displayed in line with company guidelines.•Enforce safety and security procedures, ensuring that both staff and customers are in a safe environment at all times.Qualifications:•AQF Certificate II or III in related field (Preferred but not mandatory)Other Requirements:•Proven experience in a supervisory or leadership role within the retail, hospitality, or fast food industry.•Strong communication skills with the ability to manage and motivate a team.•Excellent problem-solving and decision-making skills, particularly in fast-paced environments.•Ability to remain calm and composed under pressure, especially during busy periods.•Strong organizational skills and attention to detail.