Job Title: Customer Banking Specialist
We are seeking a skilled Customer Banking Specialist to join our Mount Pleasant and Caneland branch.
This role is part-time, with 25 hours worked per week, in the following shifts:
* Monday to Friday, 9:30am - 2:30pm
* Monday to Friday, 11:00am - 4:00pm
About the Role
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to millions of customers. Our team has been serving local communities for over 100 years, with market-leading products, services, and technology.
Our work has a real impact on people's lives at all stages, from opening their first account to planning for retirement. As a Customer Banking Specialist, you will play a critical role in positively impacting our customers' lives and being there for them when they need us.
Key Responsibilities
1. Have in-depth conversations with customers about how we can support their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
2. Support customers with enquiries, maintenance on accounts, and process applications for credit products.
3. Complete Financial Health Checks to assess customers' financial needs and identify any changes.
4. Educate and demonstrate our in-branch technology and digital banking options to customers.
5. Problem solve and provide effective solutions while championing our processes, procedures, and driving our risk-adverse culture.
Requirements
* Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality.
* Excellent communication skills and the ability to articulate financial terms in a clear way.
* The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
* Ability to work in a busy and commercially driven retail environment.
* A genuine interest in building a career with CommBank.
What We Offer
* Thorough training program to kickstart your banking career.
* Access to extensive employee benefits and discounts.
* Be part of a collaborative and high-performing culture.