Sea to Summit - the brand for the adventurers, the wanderers and the wild at heart.
06th February, 2025Sea to Summit is appointing a seasoned Customer Experience Manager to drive best in class B2B & B2C customer service.
This is a role for someone who knows customer service can be proactive, not just reactive, who looks for ways the team can add value and really serve a customer base who are thirsty for touch points, particularly in B2B.
You're known for your strength in communication, in your ability to bring people on a journey and to find efficiencies in processes along the way. You understand customer service is an extension of sales, not just a means of clearing tickets.
You'll Love: This is a role you can shape. It's a great team, great business and great product range, and the opportunity is ripe for some great innovation.Aligning with a brand on a solid growth trajectory. A growing company in a growing category.Their award-winning product range is unmatched in the category, and this is coupled with very strong retail relationships.Working with A-players to build something incredible. Your role will cover: Leading a team of 5 (both onshore & offshore) in B2B and B2C customer service and warranties.Transitioning the CS offering from reactionary service to proactive customer service and sales.Driving innovation in CS. Understanding the workings of the business and looking at CS processes as a cross section in the wider team.Assessing the tech stack and identifying opportunities to drive an exceptional CS offering. Not yet in WA but want to be? Let's chat.
APPLY today, or send Q's to
#J-18808-Ljbffr