Mount Gambier Hotel - Mount Gambier 5290
Are you an experienced leader ready to take on a pivotal role in a renowned venue and drive exceptional business growth?
At Mount Gambier Hotel, we are looking for a highly motivated Venue Manager to spearhead operations, exceed KPIs, and take the hotel to new heights. This is a unique opportunity to work with Matthews Hospitality Group, a family-owned business committed to its people, sustainability, and community engagement.
Role: Venue/Hotel Manager
Reports to: General Manager of Hospitality
Location: Mount Gambier Hotel
Hotel Departments: Kitchen, Bar, Restaurant, Functions, Accommodation, Gaming, and Bottleshop
Employment Type: Full-Time Salary, Permanent
Employees: 60 to 65 dependant
Key Areas of Responsibility:
* Strategic Leadership: Lead, mentor, and inspire department heads and staff to create a customer-centric culture that delivers exceptional service and maximises operational efficiency.
* Business Growth: Drive revenue growth through innovative promotions, room sales, F&B activations, and local partnerships. Identify market opportunities to increase foot traffic and guest engagement.
* Financial Management: Oversee all financial operations, including budgeting, forecasting, cost control, and reporting. Implement strategies to improve profitability and ensure all financial targets are exceeded in sales, wages etc.
* Customer Experience: Develop and execute strategies to enhance guest satisfaction, address feedback, and ensure continuous improvement in service quality.
* Compliance & Standards: Maintain high safety standards, legal compliance, and operational excellence, ensuring the hotel meets all industry regulations.
* Community Engagement: Promote the hotel within the local community through networking, sponsorships, and events, enhancing the venue’s reputation as a community hub.
Your Skills and Experience:
* Customer-First Approach: A passion for delivering outstanding customer experiences and fostering a culture of continuous improvement.
* Proven Leadership: Extensive experience in hospitality management with a track record of driving business performance and leading diverse teams.
* Commercial Acumen: Strong financial skills with experience in P&L analysis, budgeting, and implementing strategies to meet and exceed business targets.
* HR Expertise: Experience in recruitment, performance management, and employee development, ensuring team engagement and retention.
* Operational Savvy: Ability to manage complex operations, from F&B to housekeeping, and implement initiatives that drive efficiency and service quality.
* Proven experience in accommodation management, including overseeing front office operations, room sales, reservations, housekeeping, and guest services.
* Strong food and beverage management background in premium bistro and table service settings, including menu planning, supplier management, inventory control, and delivering exceptional dining experiences.
* Ability to implement and manage health and safety standards in all service areas, ensuring compliance with industry regulations.
* Experience with POS systems, hotel management software, Microsoft Office, and online booking platforms. Sound understanding of technology and systems.
* Strong commercial acumen in pricing strategies, inventory management, and vendor negotiations.
* Knowledge of event coordination for in-house functions, meetings, and catering services.
Why Matthews Hospitality Group?
As part of the Matthews Hospitality Group, you’ll enjoy a comprehensive range of benefits designed to support your professional growth, well-being, and work-life balance:
* Career Development: Access to leadership training, ongoing professional development, and opportunities for career progression within a supportive family-owned business
* Health & Well-being: Discounted gym memberships along with access to Bupa Health Plans to prioritise your physical and mental health
* Meal Benefits: On-site meal account plus a 40% discount on meals across all our hotels in South Australia and additional perks.
* Sustainability Initiatives: Be part of an organisation that contributes to reducing our environmental impact through eco-friendly practices and local sourcing.
* Financial Perks: Benefit from our positive salary packaging options, including novated leasing and superannuation support, allowing you to maximise your take-home pay
* Employee Wellness: With accredited Mental Health First Aiders in every hotel, you’ll have access to a range of mental health support services to ensure a positive work environment
* Salary package of $115,000 (salary, superannuation plus matching, meals)
Essential:
* Minimum five years of leadership experience in hotels/hospitality.
* Experience in food, beverage, gaming, and accommodation.
* Available full-time over seven days.
* RSA and RP Badge
* RSG 1 and 2 at a minimum
* Accommodation experience
* Good time management and attention to detail
* Qualifications in hospitality and/or leadership.
How to apply:
If you’re a visionary leader who thrives in a fast-paced, customer-focused environment and is eager to drive business growth, apply now to lead the Mount Gambier Hotel and be part of a team committed to excellence, innovation, and community.
Any questions about this role, please email people@matthewshospitality.com.au
For more details about the Mount Gambier Hotel, please visit our website.
Mount Gambier
SA 5290