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The Role of a Guest Service Agent at Hyatt Regency Sydney
We are seeking an experienced Guest Service Agent to join our part-time team in the heart of Sydney's Central Business District.
About the Opportunity
Located adjacent to Darling Harbour, Hyatt Regency Sydney offers a haven of relaxation for business or leisure travellers.
What We Offer
* Complimentary accommodation across Hyatt Hotels globally after 90 days of service (T&Cs apply)
* Discounted accommodation for associates, friends, and family
* Reward and recognition programs
* Learning and development opportunities
* Fully laundered uniform
* Discounted city parking
* The chance to join an international group with endless career opportunities
About You
We are looking for someone with:
* Previous experience working in a similar role
* A friendly and welcoming personality
* Strong verbal and written communication skills
* Excellent grooming and personal presentation
* Availability to work a rotating roster and 38 hours per week
Responsibilities
1. Deliver exceptional customer service to both external and internal guests
2. Conduct a large volume of check-ins and check-outs on a daily basis
3. Assist with guest enquiries and recommendations
4. Create memorable experiences for our guests through care and empathy
5. Handle customer complaints and escalate to the Manager on Duty
6. Active involvement in the upselling initiative
Join our team at Hyatt Regency Sydney and embark on a rewarding career journey.