Job Overview
Komatsu is sourcing for a Factory Service Representative for our Australia Service area. Komatsu offers competitive pay, excellent benefits and merit/bonus potential.
Key Job Responsibilities
1. Participate in issue resolution teams to effectively research, document and review Product Issues occurring on P&H Equipment.
2. Contribute to Service and Assembly Manual development, creation of best practices and creation of Assembly Verification Check Sheets.
3. Effectively communicate and liaise between Product Support, Product Engineering, and Joy Global Service Centers to assist in collecting data to validate and successfully launch new products, Product Issue solutions and machine upgrades. Work with Joy Global Regional Service Centers on successful implementation and installation of Product Issue solutions and machine upgrades.
4. Recommend and perform equipment audits and inspections to determine machine condition. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
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