We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.
We are truly a challenger brand, with challenger spirit.
This role will support the delivery of the largest Federal Government Contact Centre.
Job Description:
Manage and maintain the end-to-end IT change management process in alignment with the ITIL framework.
* Ensure that all changes are logged, assessed, authorized, implemented, and reviewed.
* Work with development, QA, and operations teams to create release schedules, ensuring releases are planned in a way that minimizes risks and disruption.
* Oversee the deployment of new releases (applications, updates, patches, etc.), ensuring all necessary resources are available and that stakeholders are informed of release schedules.
* Continuously review and improve change and release management processes to increase efficiency, reduce risks, and align with ITIL best practices.
Key Responsibilities:
* Change and Release Management
* IT Service Management (ITSM) tools experience
* Australian citizenship and Federal Government security clearance eligibility
Benefits:
* Inclusive paid parental leave
* Access to extensive online learning catalogue
* Employee-led volunteer groups
* Vibrant campus life and facilities
* Free Optus bus service
About Us:
We have an ambitious goal to be Australia's most loved everyday brand.
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
Our Commitment:
We value diversity and say 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please call 1800 309 170.
Diversity, Inclusion & Belonging at Optus:
Learn more about our people from finding a job to creating your career.
We don't sit back and let the future happen to us. At Optus, we know tomorrow is ours to create.
Five core values guide us in making our future happen: relentlessly improving every day, creating new and better customer experiences, and a better tomorrow.
Optus acknowledges the Traditional Custodians of the lands on which we live, work, and serve.
We celebrate the oldest living culture and its unbroken history of storytelling and communication.
We pay respect to Elders - past, present, and future.