Our client is a leading superannuation fund manager, now seeking people who are passionate about providing exceptional service, supporting members and employers by putting their best interests first.
You will be responsible for:
* Answering inbound calls from members, employers and other stakeholders
* Responding to email enquiries and managing web chat contact
* Driving member retention and acquisition
* Supporting members in making informed decisions
* Manage and resolve member and employer concerns and complaints
* Other as advised
We are seeking applications from those who have;
* Exceptional communication skills, both verbal and written
* Strong problem-solving abilities with a proactive mindset
* Empathy and a genuine desire to assist customers
* Excellent active listening skills to understand customer requirements and provide accurate information
* Superannuation/Finance experience will be highly regarded
Previous experience in financial services, in particular superannuation, and RG146 qualification will be highly regarded, but not essential.
This is a Permanent – Full Time Role (8:30am-5:00pm or 9:30am – 6:00pm shift)
Right to Work
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.
Superior People Recruitment operate nationally, offering 12 month guarantees on all permanent placements.
To see full list of current vacancies go to https://www.superiorpeople.com.au/vacancies
www.superiorpeople.com.au
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