ABOUT THE ROLE Qudos Bank Arena is seeking passionate and dedicated individuals to join our dynamic team as Casual Front of House Event Staff.In this role, you will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable experience for all our guests.As the first point of contact for all visitors, you'll be responsible for setting the standard for exceptional customer service, ensuring every guest's experience exceeds their expectations from arrival to departure.ABOUT YOU We're looking for enthusiastic and customer-oriented individuals to join our casual Front of House Event Staff at Qudos Bank Arena.As part of our dynamic team, you'll be key to delivering a seamless guest experience, providing exceptional service to attendees during a wide range of events.Whether assisting with crowd management, guiding guests, or ensuring the venue runs smoothly, your role will be essential in creating a memorable and enjoyable atmosphere for all guests.If you're ready to thrive in a fast-paced and exciting environment, we'd love to hear from you!GENERAL RESPONSIBILITIES Deliver exceptional customer service Greet and welcome patrons Scan tickets and wristband guests Guide patrons to their seats or sections Assist with inquiries and concerns Manage cloakroom and directional duties Ensure safety by monitoring crowd and enforcing protocols Handle light reception and information desk tasks Perform lift duties and assist with event announcements Maintain cleanliness between events Undertake arena bowl seating checks Effectively communicate correct radio call signs and follow radio protocol Have full venue knowledge and be able to effectively enforce venue house rules ESSENTIAL CRITERIA Be able to work in a fast-paced environment with diverse crowds under pressure Strong interpersonal and clear communication skills Friendly and approachable demeanour High level of personal grooming Ability to work flexible hours, including weekends, night shifts and holidays Ability to be able to walk up and down stairs, work at great heights and stand for extended periods All successful candidates will be required to undergo a national police check at their own expense prior to engagement Shortlisted applicants will be invited to attend an in-person interview at Qudos Bank Arena on 16 January 2025.Application closes on 9 Jan 2025.ABOUT THE VENUE Qudos Bank Arena is Australia's #1 entertainment venue.We pride ourselves in having a team of passionate, talented and driven employees.We understand that our success is largely based on our people, and their commitment to what we do.Qudos Bank Arena is an internationally recognised leader in event and venue management.We continually strive to provide an exceptional event experience to all of our patrons each and every time they attend the Arena for their choice of world class entertainment.ABOUT THE COMPANY ASM Global is the world's leading producer of entertainment experiences.It is the global leader in venue and event strategy and management - delivering locally tailored solutions and cutting-edge technologies to maximise the guest experience.The company's elite venue network spans five continents, with a portfolio of more than 350 of the world's most prestigious arenas, stadiums, performing arts venues, and convention and exhibition centres, including Exhibition World Bahrain; Moscone Center San Francisco; ICC Sydney Australia; Olympia London; Coca-Cola Arena, Dubai, RAC Arena, Perth, Australia; Cairns Convention Centre, Cairns, Australia and Brisbane Convention and Exhibition Centre, Brisbane, Australia.ASM Global has always had a bold vision to be a true employer of choice, a great place to work and a company that provides long-term careers and development opportunities.