Job Description
Concierge Operation
Provide exceptional guest service by assisting with all inquiries, both hotel and non-hotel related.
* Attend shift briefings to ensure knowledge of hotel activities and operational requirements.
* Maintain a good relationship with Airport Concierge, retailers, and other service providers within the vicinity, ensuring up-to-date information on their promotions.
* Develop detailed knowledge of daily activities and key occurrences in the city/location, including directions to:
o Points of interest
o Restaurants
o Theatres
o Shopping centers
o Cinemas
o Sporting facilities
o Recreational facilities
o Banks
o Consulates
o Transport systems
o Special events
* Maintain adequate supplies of forms and brochures, ensuring they are presented according to hotel operating standards.
* Consult the Log Book for information/requests left by outgoing shifts.
* Manage guests' mail, messages, courier services, and parcel postage as requested.
* Maintain order and security of guests' keys and other selected keys kept in the Front Office, adhering to the key issue policy.
* Receive telephone calls and take messages for guests who are out.
Other Responsibilities
* Maintain complete knowledge of all food & beverage services, outlets, and hotel services/features.
* Be fully conversant with hotel fire & life safety/emergency procedures.
* Attend all briefings, meetings, and trainings assigned by management.
* Report for duty on time, wearing clean and complete uniform at all times.
* Maintain a high standard of personal appearance and hygiene at all times.
* Perform other reasonable duties assigned by the Management of the Hotel.
Qualifications
* Good communication and customer contact skills.
* Service-oriented with an eye for detail.
* Ability to work effectively and contribute in a team.
* Self-motivated and energetic.
* Well-presented and professionally groomed at all times.
* Diploma in Tourism/Hospitality Management.
* Minimum 5 years of relevant experience.
* Excellent reading, writing, and oral proficiency in English language.
* Ability to speak other languages and basic understanding of local languages is an advantage.