As a Guest Service Agent, you will be the first point of contact for our guests, delivering exceptional customer service and ensuring a seamless check-in and check-out experience. Whether you are assisting guests with inquiries or resolving issues, your dedication to providing a positive experience is key.
Responsibilities:Welcome guests upon arrival and assist with check-in and check-out procedures.Provide information about hotel services and local attractions.Handle guest complaints and resolve issues promptly.Ensure the lobby and front desk area are clean and organized.Collaborate with other departments to meet guest needs.Qualifications:Previous experience in customer service or hospitality preferred.Excellent communication and interpersonal skills.Ability to work flexible hours, including weekends and holidays.Strong problem-solving skills and attention to detail.Join our team and enjoy the benefits of working with Hilton, including access to our BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
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