About Our Client Our client is an innovative and industry-leading luxury jewellery business experiencing phenomenal growth due to continuous year-on-year success. This business is more than just a company; it is an environment where the team feels like family. It is filled with highly experienced industry leaders who are creating a beautiful brand focused on top-tier quality luxury goods, a fantastic sales culture, and the very best employee culture.If you're looking to jump into a career where you will receive tailored coaching and development, a fantastic wage, and a great work-life balance then apply now.** This role is suitable for experienced salespeople, experienced retail/hospitality managers, or someone ready to step up to their new management career. ** Role Objective:To grow sales and maximize profitability through team members while maintaining the highest customer care and operational performance levels. To uphold the brand by providing leadership and coaching to all team members. Performance Expectations: The Store Manager's performance will be evaluated based on the following key metrics:Individual and store sales performanceCustomer satisfaction and feedbackLabour cost management (wage budgets and rostering efficiency)Inventory control (stocktake results and gross margin)Customer loyalty Team development and retention Desired Behaviours: Customer-Focused: Committed to providing exceptional service and exceeding customer expectationsLeadership: Inspires and motivates team members to achieve their bestResults-Oriented: Driven to achieve sales targets and business objectivesOperational Excellence: Maintains high standards in all areas of store operationsCommunication: Fosters open and effective communication with team members and customersBrand Ambassador: Passionate about the brand and its cultureProfessionalism: Maintains a professional demeanour at all timesProactive: Takes initiative and identifies opportunities for improvementAdaptable: Remains calm and focused under pressure