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Recruitment Professionals Pty Ltd provided pay range
This range is provided by Recruitment Professionals Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$90,000.00/yr - A$120,000.00/yr
Founder / Scientific & Healthcare Recruitment Consultant, Recruitment Professionals Pty Ltd
Patient Management Solutions for Radiology and Healthcare Businesses
Are you passionate about delivering exceptional customer service and have a knack for technology? Our client is looking for an Application Consultant to join their dynamic Services team. If you thrive in a collaborative environment and have a strong background in customer service management in a Radiology or Healthcare environment, we want to hear from you!
Position Overview: As an Application Consultant, you will provide expert implementation, support, and consulting services for the product suite. You will work closely with both internal teams and external customers, offering your expertise, advice, and feedback on features, workflow, and customer requirements.
Key Responsibilities:
* Provide application support and resolve issues through the Help Desk.
* Develop and deliver customer-specific and standard product training materials.
* Manage on-site and remote customer training sessions.
* Implement the company’s suite of applications and services on-site.
* Communicate and escalate issues promptly.
* Contribute to the knowledge base and train customer support team members.
* Create user guides, release notes, and technical manuals.
* Conduct continuous quality assurance on customer service processes.
Qualifications:
* 5+ years of experience in Customer Service Management, preferably in a Radiology environment e.g. Experience with Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS)
* Proven ability to create professional documentation and training materials.
* Strong understanding of the Health Care and Radiology market sector (desirable).
* Proficiency in Microsoft desktop operating systems and Microsoft Office Suite.
* Excellent technical and practical documentation skills.
* Experience with healthcare messaging & standards ( HL7/DICOM, desirable).
* Relevant tertiary qualification.
* Adaptability: Problem-solving, forward-thinking, flexible.
* Leadership: Coaching, mentoring, giving and receiving feedback.
* Creative Agility: Innovate, think outside the box, customer focused.
* Resilience: Learn from failures, bounce back quickly.
* Communication: Engaging with customers, presentation skills, knowledge sharing.
Why Join? Our client values continuous improvement, teamwork, and high-quality customer service. You will have the opportunity to work with a dedicated team, contribute to innovative projects, and make a significant impact on customer service and product development.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology, Customer Service, and Training
Industries
Hospitals and Health Care and IT Services and IT Consulting
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