Company DescriptionWith over 400 hotels in Australia and New Zealand, and over 5,000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals.As Accor’s flagship hotel in ACT, Novotel Canberra is located right in the heart of Canberra, with 286 guest rooms, 7 meeting rooms and a newly refurbished restaurant and bar. Currently, we have an exciting opportunity for an experienced Front Office Manager to join our great team in Canberra!Job DescriptionAs the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.Primary ResponsibilitiesConfidence in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success stories through creative solutionsRecruit, train, and mentor Front Office team members, nurturing their professional growth and diligently monitoring their performanceAdhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staffExhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and dataClosely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectivesQualificationsSkills and ExperienceExperience in Hotel Operations, with a history of leading the charge as a Supervisor or ManagerProven ability to multi-task and thrive under pressure, supported by strong organisational and time management skillsProficiency in using reservation and property management systems is a plusMasterful in the art of communication, both written and spokenCapable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidaysUnlimited work rights in AustraliaAbove all else, you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Hotel.What is in it for you:Benefits Your Way:ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way - Support your career development with access to Accor’s industry-leading training platforms, Accor Academy and TypsyBuild Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities - We are a world-leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
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