Department: Customer ServiceLocation: Victoria, BC or remote CanadaSeasonal: Part-time positions availableMay 1 - Aug 31 2025Weekend & evening availabilityHourly band: $21-23 CAD (based on experience) We are looking for super fun, capable, and experienced Customer Service Agents to join our incredible customer service team at Left on Friday.
You will be the face of LOF, creating an exceptional experience for our guests and helping to educate them on everything from fit to style to favourite vacation spots.
You're bright, engaging, and can problem-solve on the fly.
It's an all-hands-on-deck environment here with our team, so you need to be independent, resourceful, and as efficient as ever as we head into a busy summer season.
You are enthusiastic and eager to be a part of a growing, global start-up.
Core Responsibilities:Customer Service Support: Provide high quality, exceptional customer service to our customers, including adherence to Company service standards & procedures.Create an exceptional, high-quality experience for our guests that exceeds customer service norms.Uphold Left On Friday customer service standards and abide by the customer service team expectations.Contribute to the evolution of standard operating procedures, demonstrate alignment with business decisions, and create coherency amongst the team in the level of service provided.Manage all customer communications within our omnichannel from various streams including email and social media.Uphold our ticket efficiency goals, and continue contributing to their improvement.Ensure all customer communications are responded to within a 12-24 hour window.Conduct LOF virtual concierge appointments with a high level of professionalism and helpfulness.Work directly with the Customer Service Manager on any team initiatives, projects, and process developments.Key traits/experience we're looking for:1-3+ years of customer service experience.Ability to multi-task and thrive in a fast-paced environment.Ability to pivot and adapt to ever-changing circumstances.Self-starter with the ability to take initiative and ask questions.Must be able to problem solve quickly - critical thinking is key in this role.Effective communication with guests & internally with our team.A high performer with a can-do attitude is a necessity.Works well with others and thrives in a team environment.Collaborative, communicative, and empathetic.Available to work a variety of shifts throughout evenings and weekends.Committed to self-development and learning.Eager to be a part of an exciting, thriving, growing brand!Interested? Submit your application here.
Process closes April 30, 2025.
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