First Focus is Australia's leading mid-market Managed Service Provider.
We have a dynamic culture, clear vision and strong leadership. We pride ourselves on being a great place to work, with a stable company that has consistently grown over the past 15 years.
About Us
We are looking for an exceptional IT professional with expertise in Managed Services and mid-tier clients. As a MSP-specialised Service Desk professional, you will work with our clients and team to deliver high-quality support.
Your Responsibilities
You will provide remote service desk support to various environments, ranging from 10 to 500 users. You will also act as a point of escalation and Subject Matter Expert (SME) for a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
* Deliver support for Azure Intra, Hyper-V, and Citrix cloud infrastructure
* Perform a wide variety of support across multiple technologies
* Work on occasional project teams to deploy solutions for customers
* Collaborate with experienced solutions experts to maintain best practice environments
Requirements
To succeed in this role, you will need:
* Advanced understanding of end-user support and Active Directory
* Comprehensive knowledge of Windows Server, Azure, and Exchange
* Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
* Understanding of ticketing systems and customer service principles
What We Offer
We provide a competitive package, including:
* A salary range between $65k and $80k + super
* Free access to Uprise, including 1:1 coaching sessions
* Hybrid working arrangements
* Up to 10 paid training days per year
* Opportunities for personal and professional development
* A Tesla company car option (conditions apply)
Diversity and Inclusion
We welcome applications from Neurodiverse candidates and offer flexible options to support their skills.