Job Description
We are a customer and community focused network of colleagues working in our branches.
Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster:
* Part Time position - 30 hours per week
* Monday - Friday: 9:30am - 4:00pm
What We Do
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers.
We've been serving our local communities for over 100 years with market-leading products, services, and technology.
Our work has real impact at all stages of people's lives, from opening their first account to saving for a holiday, buying their first home, or planning for retirement.
Working with us means you'll positively impact our customers' lives and be there for them when they need us.
Job Responsibilities
As the Customer Banking Specialist Relief in our Branch, you'll:
* Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
* Travel and provide support to Yarrawonga and Corowa branches.
* Support customers with enquiries, maintenance on accounts, and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
* Problem solve and provide effective solutions while championing our processes, procedures, and driving our risk-adverse culture.
Ideal Candidate
We're interested in hearing from people who have:
* Proven experience delivering exceptional Customer Service, ideally in Financial Services, Retail, or Hospitality.
* Excellent communication skills and the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
* Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.