Employment type: Casual (Multiple Positions Available)
Remuneration: $43.68 Hourly Rate
Locations: Wyndham Cultural Centre, Encore Events Centre & Wyndham City Civic Centre (This role is required to work across multiple locations throughout the Wyndham Municipality)
About the role
As a member of the Cultural Venues team, this position requires you to provide outstanding customer service including front of house services to patrons attending theatre events and programs across Council's Cultural Venues.
The Theatre Support position works closely with other Theatre Support staff, the Theatre Officer and Box Office Supervisor to ensure we provide a positive experience for every patron from when they walk into the venue until they leave.
What your day will look like
* Greet and welcome patrons upon arrival, providing assistance as needed
* Process ticket sales and transactions using EFTPOS
* Scan tickets and facilitate smooth entry into the venue
* Service food and beverages in accordance with venue policies and health regulations
* Ensure compliance with responsible service of alcohol requirements where applicable
* Assist with general venue setup and pack down before and after events
* Respond promptly and professionally to patron enquiries and concerns
* Maintain a clean and organised front-of-house area
What you will bring
* Strong Customer Service skills with a friendly and professional demeanour
* Ability to work collaboratively as part of a team
* Proven experience in a fast-paced Customer Service role
* Previous experience in an Arts Venue or Hospitality environment (highly desirable)
* Proven experience in POS systems (EFTPOS, Lightspeed preferred) and reconciliation of sales
* Ability to take initiative and proactively identify opportunities for improvement
* Excellent communication skills with the ability to engage with diverse patrons
* Proven experience with ticket scanning systems to ensure smooth and efficient entry for patrons
* Ability to work flexible hours, including evenings and weekends
* Responsible Service of Alcohol Certificate (required)
* Working with Children's Check (desirable)
Work Environment & Conditions:
* The role involves standing for extended periods and light to moderate lifting
* Work is conducted in a dynamic theatre environment with varying shift times
* The position requires adherence to workplace safety and customer service protocols
If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.
How to apply
Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.
Applications close at 11:59PM on Sunday 27 April, 2025.
If you have further role-specific questions, please contact Lily Phung, Box Office Supervisor on 8353 4056.
Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.
Child Safe Organisation
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors.
Diversity and Inclusion
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
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