$35 per hour Super | 35hours per week NSW State Government | Hybrid – Parramatta WFH 14th April 2025 Start | Estimated 6month assignment, potential to extend About the Company Our NSW State Government client is responsible for furthering the Governments vision within arts and cultural sector facilitating community engagement, economic growth, innovation and diversity. About the Role They are currently seeking a Business Support Officer to join their team in Parramatta with some flexibility to work a few days per week remotely from home. This is an estimated 6month temporary assignment, with a potential to extend. Reporting to the Manager, you will be required to be required to play a critical role in high volume processing transactions in response to the recent natural disaster Responsibilities Deliver professional and empathetic customer service Answering enquiries, providing timely and accurate information Facilitate the resolution of customer complaints Group inbox management, generating correspondence Work within a high-volume transactional environment Receive and verify validity of data Capture, process, and lodge accurately customer information into the system High volume data processing Scanning and uploading files into EDRMS (TRIM) Preparation of documentation and presentation material Schedule and coordinate meetings including managing flow of business information and activities Contribute to continuous improvement initiatives Records and database management, ensuring high integrity, accuracy, and confidentiality Ensure compliance with best practice and legislative requirements About You Impeccable communication skills, both verbal and written Empathetic nature with remarkable interpersonal skills Professional, resilient and confident with a customer service delivery focus High attention to detail Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines Strong computer literacy and proficiency with MS office suite and TRIM Requirements Demonstrated Business or Administration Support experience Previous experience in a high-volume community service environment desirable Procurement or Finance Sector experience advantageous Willingness to undergo a National Police Check Ability to commence and commit to the duration of the assignment How to Apply Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted. For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts