Ace Hotel Sydney is our first-ever spot in Australia, set in the verve of Surry Hills.
Inspired by the neighborhood's vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar.
We've also got three distinct restaurants led by award-winning culinary pros, including our 18th-floor restaurant-and-bar Kiln; our oasis for fresh, seasonal fare called LOAM; and a day-to-night laneway cafe, Good Chemistry.
Now all we need is you.
Perks Joining our team means more than just working at one of Sydney's iconic venues.
It's about becoming a key player in a community-driven, creative, and original team.
Here's what you can look forward to: Exceptional Work Environment: Be part of one of Sydney's best new venues.
Team Emphasis: Join a team that values community, originality, and creativity.
And that's not all!
Enjoy attractive tips and staff benefits, including: Generous Discounts: 50% discount for you and 6 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry).
Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.
Retail Perks: Access special discounts on Ace retail products.
Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark.
Reward & Recognition: We offer a variety of programs and events designed to celebrate and acknowledge the hard work and dedication of our team.
Health & Wellbeing: Your wellbeing is our priority, with initiatives that support a healthy work-life balance, including access to a superior Employee Assistance Program (EAP).
Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave for employees to support causes they care about.
Convenience & Perks: Enjoy the benefit of discounted staff parking, making your commute easier and more affordable.
About You 2+ years of experience in hospitality, administration, or reservations.
Strong organisational and multitasking skills with exceptional attention to detail.
Tech-savvy, with proficiency in Google Workspace, reservation systems, and POS software.
A strong communicator, both written and verbal.
A service-first mindset with the ability to handle guest interactions professionally and efficiently.
A team player who thrives in a fast-paced hospitality environment.
The Gig If you love the behind-the-scenes magic that keeps food & beverage operations running smoothly and have a knack for juggling multiple tasks in a fast-paced environment, this role is for you.
As the go-to support for the Food & Beverage team, you'll keep things running smoothly with internal communications, project coordination, and systems admin.
You'll own reservations and guest relations, making sure every visitor gets the best experience possible.
Menu updates?
You've got it covered—working with chefs, updating POS systems, and managing dietary sheets like a pro.
You'll keep meetings on track, action items in check, and SOPs up to date.
Plus, you'll team up with Sales & Marketing to pull off seamless events and handle guest feedback with a warm, can-do attitude.
Ace Hotel acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of this land.
As one of the oldest living cultures on earth, we celebrate their age-old connections to Country along with the knowledge, determination, patience and generosity of all First Nations people.
Past, present and future, this is Aboriginal land.