Your New Company
Explore an exciting career with our client who provides devices, plans, prepaid and roaming services, equipment and data plans to Australia.
As a renowned global leader, our client is currently expanding and rapidly expanding. Due to this we are currently seeking 10 x experienced Customer Service Call Centre agents to join their team in Melbourne on the 14th of October
Your New Role
As the Customer Service Officer, you will be the first point of contact for customer queries and provide resolution, support and assistance. This permanent full-time role will commence on the 14th of October
Your main responsibilities will include:
1. Collect payments on behalf of customers through inbound and outbound channels
2. Provide extensions and assistance with pay-ontime policies
3. Provide education to customer billing and credit enquiries
4. Resolve customer queries in a timely manner
Benefits to You
5. $63,000 plus super per year
6. Opportunity to work for a reputable and global business.
7. Join a supportive and inclusive team culture.
8. Gain extensive training and development.
About You
9. Previous call centre experience highly regarded
10. Ability to multitask and prioritise.
11. Self-driven with the ability to work both independently and in a team
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
customer service, call centre, data entry, inbound, outbound, call, representatives, administration, analyst, remediation, airline, escalation
qualifications
12. -
education
Secondary School/High School