Salary is £34,174 per annum during training, rising to £39,895 per annum after training (based on a 35 hour week).We are looking for people who are passionate about delivering excellent customer service to our customers on board.As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great.Your responsibilities will include:Checking and selling ticketsIssuing payment noticesAdvising customers about their journey by communicating individually and in groups, always being aware of their individual needsWorking a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this roleProviding an excellent standard of customer service and safety at all timesEnsuring the train environment is comfortable by fixing and reporting defective equipment, maintaining the passenger information system and managing luggage issuesWorking with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountryKnowing and applying all procedures and regulations at all times and being prepared to take the lead should any critical situation demand itClose date for applications is Sunday 16 March 2025.SkillsTo apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence/examples) your following skills and experience:A proven track record of excellent customer serviceExperience of showing responsibility within previous rolesEvidence of following rules & regulations in the workplaceEvidence of using your own initiative and thinking on your feet to different situationsAbility to work within a team and on your ownAbility to deal appropriately with difficult situationsAttention to detail and prioritise your dutiesLive within 1 hour of the location you are applying forPlease note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical.We acknowledge the importance of our people's diverse experiences, talents, and cultures.
Embracing diversity and creating inclusion is a key component of our talent strategy.
The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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