Get AI-powered advice on this job and more exclusive features.
Our client is a leading and innovative Infrastructure Services organisation specialising in Managed Services, Cloud, Security, and Communications. They are committed to providing top-tier infrastructure solutions and exceptional service to clients and partners across Australia.
The Role
We are seeking an experienced IT Support Specialist to join their dynamic team in Sydney. In this role, you will manage and support clients' IT infrastructure environments while collaborating on projects within the Project Team. This opportunity allows you to work across diverse domains, including security, networks, cloud, and virtualisation.
If you have strong Level 3 or Project Engineering experience within an MSP/ICT infrastructure environment, particularly with Microsoft Technologies, this is an excellent opportunity to expand your skill set while contributing to a variety of exciting projects.
Key Responsibilities
* Provide expert-level support for IT infrastructure and technical environments.
* Collaborate with the infrastructure Project Team to contribute to successful project outcomes.
* Manage escalations and provide guidance to technical teams as needed.
* Engage with clients to understand their needs and deliver customised solutions.
About You
* Experience : At least 5 years of experience in a support specialist engineering or field technical services role within an MSP or infrastructure services environment.
* Microsoft Technologies : Experience with Microsoft Technologies, including Exchange, Office 365, and SharePoint.
* Cloud Platforms : Strong knowledge of Cloud services, particularly Microsoft Azure.
* Technical Expertise : Expertise in server and network infrastructure, virtualisation technologies, and IT security best practices.
* Certifications : Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert or equivalent are highly desirable.
* Problem-Solving : Excellent troubleshooting skills with the ability to resolve complex technical issues efficiently.
* Communication : Strong verbal and written communication skills, with the ability to interact effectively with both clients and internal teams.
* Project Management : Proven experience in managing multiple projects simultaneously, with a strong track record of delivering projects on time and within scope.
What We Offer
In return, we offer a competitive package, including:
* Car allowance and technology suite provided
* Free corporate parking
* Ongoing training and development programs
If you are ready to take the next step in your career and contribute to a growing, innovative company, we want to hear from you! Apply now and join a team dedicated to excellence.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting and Computer and Network Security
#J-18808-Ljbffr