Customer Care Representative page is loaded Customer Care Representative Apply locations Australia, Ormeau time type Part time posted on Posted 2 Days Ago job requisition id RAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.Permanent part-time Monday - Thursday 9am - 5pmThe Customer Care Rep will provide assistance to customers in a professional manner while maintaining a positive attitude at all times. The CCR will respond to customer questions regarding product information, order status, billing and payment issues as well as resolve any service issues related to their accounts. How will you CONTRIBUTE and GROW? Provide timely, accurate, courteous responses to incoming calls and emailsLiaise with ALH states staff to resolve customer enquiriesIdentify opportunities for improvement within the department and work collaboratively with other departments to implement solutionsMaintain thorough and accurate records of customer interactions and transactionsProcess and follow up after call requests via email, telephone and direct in a timely, accurate and efficient manner Are you a MATCH? Passionate about providing exceptional Customer Service and building relationships over the phonePrevious experience in a contact centre desirable but not essential as training will be providedExcellent phone mannerStrong attention to detail and accuracyAdministrative and Sales experience (desirable)Computer literate with the entire Google suiteStrong verbal and written communication skillsA 'can-do' attitude aligned to the continuous improvement of our customer experience strategyIf this sounds like you, we would love to hear from you! This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow. About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.