Senior Systems Engineer
You may not be familiar with Ingenia Communities, and we tend to operate under the radar.
However, once you explore our dynamic and rapidly expanding business with a culture of building community, you will discover numerous opportunities.
We are a leading Australian property group that owns, operates, and develops a growing portfolio of lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.
We employ over 1300 people across 120 parks and communities, with offices in three eastern seaboard states.
Ingenia Communities is an organization that genuinely cares for its employees and is dedicated to creating communities where our residents and visitors can truly belong.
About the Role
We have an opening within the Ingenia IT team.
The Senior Systems Engineer will report to the Head of Infrastructure and work alongside the Infrastructure Engineering team to lead project work and system improvements across our 90+ sites.
This role will play a critical part in our cloud strategy from day one and will be one of the key owners of our corporate cloud environments in the long term.
Key Accountabilities
* Provide technical leadership and support to the Service Desk team
* Fault/Event Management, Incident Management, Problem Resolution, and Root Cause Analysis of IT Systems
* Take a lead role in the company's continuous improvement initiatives and pivot our infrastructure into IaaS (Microsoft Azure)
* Design, delivery, and management of Windows Systems, Windows-based technology, and Linux-based systems following best practice guidelines across multiple international locations
* Work with stakeholders to gather business requirements for the implementation of these Systems and technology
* Identity areas of automation and migrate corporate server roles over to managed services in Microsoft Azure
* Prioritise security controls and identify areas of concern and take action
* Manage the patching process and ensure adherence to policy and Microsoft recommendations
* Refresh network infrastructure (firewalls, switches, WAPs) in accordance with SDLC
* Create and Maintain System Documentation
* Provide support to the sites outside of hours (when needed) and coordinate with our Vendors to restore connectivity
About You
We are looking for a candidate with:
* 4+ years' experience in System Admin/Infrastructure roles
* Strong experience working in an IT operations environment (dealing with Escalations, Fault/Event Management, Incident Management, Problem Resolution, and Root Cause Analysis)
* Previous experience migrating infrastructure into the cloud (Azure)
* Strong planning and delivery skills and robust attention to detail
* Previous experience managing multiple sites
* Major Incident Management experience; both in terms of process and tools
* Any qualifications or vendor certifications will be highly desirable (e.g. Microsoft, Cisco)
* Experience with Microsoft Azure/IaaS
* Experience with Cisco Switches (Cisco Meraki Cloud Infrastructure a plus)
* Extensive experience and knowledge of Microsoft Server Infrastructure and Services
* Scripting and Automation
* Knowledge and understanding of ITIL Framework & Service Delivery Life Cycle (ITIL 4 Certified)
Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression, and generous reward and recognition programs including some amazing discounts at our Holiday Parks...
Please note that to be considered for this role, you must be able to work in Australia and provide evidence of working rights.
All employees of Ingenia Communities must undergo a National Police Check.