Aviair, formerly known as Slingair, was founded in 1984 and has been under local Kununurra ownership since April 2016. We are a multi-award-winning regional airline, with significant operations in Kununurra, Broome, Karratha, and Adelaide. With in-house aircraft maintenance facilities, we have approximately thirty-three aircraft. Our business is founded on the twin principles of safety and service – both being areas where we will not compromise.Located in the Pilbara region, Karratha is located 1500km to the north of Perth and is serviced by multiple daily flights to the WA capital Perth. With a strong sense of community, Karratha is an ideal place to live for individuals and families alike. There is a range of sporting, aquatic, camping, and other recreational opportunities. If you’re looking for adventure and the exciting lifestyle change that the Pilbara can provide, this is the opportunity for you.About the roleAviairis seeking a highly motivated and customer service focused individual to come onboard as the Operations Coordinator.As the Operations Coordinator, you will be the heartbeat for all charter and scheduled services with a particular focus on supporting recovery planning of aircraft and flights. Specifically, you will be responsible for schedule planning of our aircraft in consideration of flights and planned & unplanned maintenance. Additionally, you will provide support to the operations team members in the delivery of outstanding service to all our clients.Key Duties and responsibilities of the role includeProactively monitor flight activities across the network with particular focus on safety, performance, and efficiencyWork with relevant department heads to manage and coordinate disruption and emergency response as requiredCoordinate with relevant stakeholders to effectively manage aircraft schedules in consideration of planned maintenanceFollow up on any aircraft defects, reviewing impact to schedule and proactively seeking solutions to issues as they raiseUnderstand relevant contract client requirements and ensure performance standards are met while building and maintaining relationships with existing clients and stakeholdersMaintain currency of stores and disseminated data including scheduled flight and charter pricing structures and schedules, and GDS distribution of flightsCollate and provide timely and accurate daily, weekly, and monthly reports and accounts related paperwork to finance and management teamsSupporting the Senior Base Pilot, coordinate with relevant parties to effectively manage pilot rostering in accordance with duty limitations and qualificationsProblem solve for Operations team as needed and actively work with Operations Manager to review systems and process improvementsManage customer complaints in an effective and professional mannerIn conjunction with Freight and Logistics Coordinator, keep oversight of freight acceptance, dispatch and loading proceduresProvide after-hours and weekend support on a rotational basisTo be successful in this roleThrive when working as part of a team, be able to follow directions and be a good communicator as well as following:Proven experience within the aviation industry in a similar role and understanding of appropriate aviation regulationsExcellent problem-solving skills and strong mathematical aptitudeAbility to work autonomously and complete multiple tasks concurrently with a high level of accuracyStrong computer literacy including Microsoft Office, Takeflite, AirMaestro and relevant flight planning programsExcellent interpersonal skills with the ability to communicate effectively, confidently and positively with a wide range of peopleWhat we offer youOn the job trainingPersonal development opportunities to grow in a diverse, inclusive companyA great team environmentSalary Sacrifice / salary packaging benefits (including remote area housing benefits)To apply, please submit a cover letter and resume outlining your relevant qualifications and experience.Only shortlisted applicants will be contacted. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
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