Customer Support & Social Media Assistant for a Pet Food Manufacturing Company in Australia (Home Based Part Time)Job Category: Customer Service/Technical SupportWork Schedule: Friday, Saturday, Sunday, Monday, Tuesday; Between 6:00 am - 6:00 pm Australian Western Standard TimeCity: O'ConnorState/Province: WACountry: AustraliaWork Location: Home Based - PhilippinesJob Type: Part timeClient InformationThe client is a pet food manufacturing company based in Perth, Australia, specializing in producing high-quality dog food. Using human-grade ingredients in a HACCP-certified facility, the company prioritizes safety and nutrition. With a small, collaborative team, it values attention to detail, adaptability, and teamwork, fostering an environment where employees are supported and encouraged to thrive in a dynamic and fast-paced setting.Job DescriptionCustomer Service & Administrative Support- Respond to customer inquiries and provide timely resolutions.- Manage and send email communications, including payment failure and promotional emails.- Update biweekly timesheets and assist with general administrative tasks.Social Media & Sales Support- Manage content calendars, schedule posts, and track performance on social media platforms.- Conduct market research to support sales strategies and business growth.- Assist with label management and subscription updates.Ad Hoc Tasks- Handle additional responsibilities as assigned within the scope of the role.Must Haves- Proficiency in Google Sheets and Microsoft Office.- Strong background in Customer Service, with a focus on handling email inquiries effectively and professionally.- Experience in administrative tasks and data entry, with a keen eye for detail to ensure accuracy.- High proficiency in English, both written and verbal.- Social media management experience.Home Office RequirementsPlease only apply for this role if you have the following home office requirements:- Perfectly working headset and webcam.- Stable internet connection of at least 5 Mbps to 15 Mbps.- Up to date computer system with a minimum of Windows 8 or Mac OS X.- Quiet room with no distractions or background noises.- A backup plan if the power goes out or if your internet connection becomes unstable during your shift.Only applicants meeting the strict criteria above will be contacted.Connect With UsWebsiteOur CultureFacebookLinkedIn
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