The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.. If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) THE ROLE Administration Officers provide a point of contact for key stakeholders from a diverse range of organisations, government, private, public and community services sectors. Attention to detail and teamwork underpin success in this role as well as a demonstrated ability to communicate sensitively and effectively. The role provides wide ranging administrative, secretariat and support functions. ACCOUNTABILITIES INCLUDE Effectively manage and improve office processes and maintain corporate information systems for records management, financial information, client payments and ministerial correspondence as required. Answer client queries both at front reception and telephone, provide timely advice to clients and all DHHS stakeholders and take follow up action as required, including correctly redirecting incoming files, mail and queries. Assist with assessing client's needs and provide advice on housing options from a range of established policy, procedures and standards. Please open the position description to read more. COVID-19 VACCINATION The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current