Sydney Markets is home to the largest Fruit, Vegetable, and Flower Market in the Southern Hemisphere, driving over 3 billion dollars in economic activity each year through our 2,000 shareholders. With 6,000 people working on site daily, Sydney Markets is a critical link in Australia's food supply chain, ensuring that fresh produce reaches over 7 million Australians every day.About the roleWorking in a supportive and experienced team, the Accounts Receivable Officer is responsible for managing and overseeing the collection of payments owed to the company by customers and clients. This role involves ensuring that the company’s revenue is accurately recorded and received on time.Key ResponsibilitiesInvoice Creation and Management:Ensure the monthly billing process is completed accurately and within the designated timeframes.Ensure all invoices are accurate, reflecting the correct amounts, terms, and customer details.Proactively monitor outstanding invoices, address any issues that may cause delays, and coordinate with internal teams to facilitate timely processing and reporting.Payment Collection:Monitor and track customer payments to ensure timely receipt.Follow up with customers on overdue payments via phone, email, or other communication channels.Process incoming payments through various methods.Process direct debiting from customers’ accounts, including reconciling direct deposits and posting to customers’ accounts.Prepare cash dissection sheets for all revenue received and balance them before banking them daily.Reconcile accounts receivable transactions to ensure the accuracy of customer balances.Investigate and resolve discrepancies or issues in customer accounts (e.g. payment discrepancies, credit applications).Assist in reconciling bank statements with company records to ensure accuracy.Customer Communication:Act as the point of contact for customer enquiries related to their accounts, invoices, and payments.Resolve billing issues, disputes, and customer complaints in a professional and timely manner.Negotiate payment terms or extensions when necessary.Reporting and Documentation:Prepare and maintain reports on accounts receivable aging, outstanding payments, and collections status.Assist with month-end and year-end closing processes by ensuring all accounts receivable transactions are recorded.Provide regular updates to management regarding the status of outstanding accounts.Audit Support:Assist auditors by providing necessary documentation as requested.Compliance and Process Improvement:Ensure compliance with internal company policies, legal regulations, and industry standards.Identify opportunities for process improvements to streamline invoicing, collections, and reporting functions.Skills & Experience RequiredQualification in Accounting, Finance, or a related field (or currently pursuing one) preferred.Strong knowledge and understanding of accounting principles and accounts receivable processes.Previous experience in an accounts receivable or finance role, with experience using accounts receivable systems and software.Excellent communication skills, both written and verbal, to interact with customers and internal teams.High attention to detail, organizational skills, and problem-solving ability.Ability to work independently and manage time effectively to meet deadlines.Proficiency in Microsoft Office (Excel, Word, Outlook) and accounting software.Previous experience in cash handling or cashier duties is an advantage.This is an opportunity to join a supportive and experienced Finance team, utilizing your knowledge of accounts receivable and passion for accuracy.
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