About Our Opportunity
We are seeking enthusiastic candidates at the APS6 level for a number of roles who are eager to contribute to an amazing team environment and develop their skills within the complex SAP environment.
Key Responsibilities:
* Provide high-quality support to users of the Department's SAP capabilities.
* Develop documentation, user guides and provide one-on-one training to users of the SAP capability to build user ability and minimize support requests.
* Support business users during user acceptance testing; Identify, report and monitor defects, working with developers to resolve them.
* Create and review documentation for testing processes, defect identification, and resolution.
* Support and contribute to critical technical design to deliver new capability or enhancements to existing processes and systems;
Requirements:
* Strong multitasking and time-management skills with the ability to prioritize tasks.
* Excellent written and verbal communication skills.
* The ability to work autonomously and proactively, with minimal supervision.
* The ability to work as part of an effective team, maintaining adaptability and a positive 'can do' attitude.
* Strong understanding of the IT Service Management Framework (ITIL), ITIL 4 qualifications desirable.
Eligibility:
To be eligible for the position you must be an Australian Citizen. The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance.
About Us:
The HR & Finance Systems Section, within the Corporate & Case Systems Branch, is responsible for the provision of development and sustainment support for the department's SAP landscape including the Enterprise Resource Planning (ERP) system, easySAP, Governance Risk and Compliance (GRC), SAP Authorisations and Access management, Financial Delegations, Payroll, Financial Management and General Ledger, Border Receipting and Revenue Receipting, Travel Management, Asset Management, Procurement, Contractor Timesheets and Invoicing, SAP Business Warehouse (BW) and SAP Process Integration (PI) as well as supporting a number of peripheral HR and finance capability systems.