Technical Account Manager - Cloud Security, SSELocation: North Sydney, AustraliaArea of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1433041OverviewThe Technical Account Manager (TAM) serves as the primary technical advisor for our strategic Cisco Cloud Security customers and partners. This role is pivotal in guiding our customers through their journey with Cisco Cloud Security products and solutions, ensuring their success through expert technical advice and strong, long-term relationships.Key ResponsibilitiesAct as an invaluable technical advisor and subject matter expert for Cisco Cloud Security customers and partners.Provide strategic guidance and advisory services to ensure successful deployment planning, implementation, and advocacy for Cisco Cloud Security products including Cisco Secure Access, Duo Security, Cisco Umbrella, and Cisco Secure Connect.Collaborate closely with Technical Support, Engineering, Product Management, Customer Success, and Sales teams to understand customer and partner environments, requirements, and use cases, with a strategic mindset to achieve technical excellence.Foster and maintain long-term partnerships with customers and partners, aligning their business and technical goals with Cisco Security's vision, mission, and strategy.Define and drive the technical account strategy, leveraging a deep industry and technical background, and aligning with the Account Manager's sales initiatives while advocating for the customer within Cisco Cloud Security.Who You'll Work WithOur team collaborates directly with our largest premium customers, offering exceptional, white-glove customer service. The Technical Account Management team is integral to all technical aspects of onboarding, deployment, and adoption of Cisco Cloud Security products.Who You AreYou possess exceptional technical and customer service skills, with the ability to multitask and a proven track record of delivering excellent results in a timely manner. You have an in-depth understanding of SaaS products and strong networking capabilities. Your communication skills enable you to effectively explain complex problems to a diverse and potentially non-technical customer audience.RequirementsCCNP or above, or equivalent proficiencyExpert understanding of enterprise network environments with an emphasis on network security measuresExpert understanding of common network protocols including TCP/UDP, DNS, DHCP, HTTPS, SAML and VPN technologyExperience with web proxy, DNS, firewall, IPSec, IPS, DLP and CASBBA/BS degree (or equivalent expertise)10+ years in customer facing Support, Professional Services, Implementation or Client Services rolesPreferred Experience With Any/All of the followingExperience with the Secure Service Edge (SSE) product spaceCisco Security (focusing on Cloud Security)Cisco Routing and SwitchingDirectory services (Microsoft, Okta, PingFed)OS (Windows, Mac, Linux)VMWare ESX/ESXiCloud platform (Amazon, Google)Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.#J-18808-Ljbffr