Service Desk Analyst (APS4) Role
The Australian Bureau of Statistics (ABS) is seeking a Service Desk Analyst to work in our Adelaide office.
About the Role
This is a temporary non-ongoing position at the APS 4 classification level for twelve months. The successful candidate will assist staff over the telephone with urgent queries and requests, providing support, education, and guidance on various computer infrastructure and technical issues.
Key Responsibilities
* Work to a roster answering phone calls from a queue and managing a ticket workload.
* Provide high-quality customer service to ABS staff and members of the public.
* Apply troubleshooting techniques to resolve client queries at the first point of contact.
* Provide Level 1 IT support as well as assisting staff with HR queries, e.g., pay and leave entitlements, travel, and credit card queries.
About Services@ABS
We contribute to the ABS purpose by providing a responsive, high-quality, and dependable customer support service to ABS staff and members of the public when reporting issues or requesting information, access, or other services.
Requirements
* Client focus with proven interpersonal and communication skills and ability to work in a team.
* High-level organizational skills including time management and the ability to prioritize work.
* Demonstrated lateral thinking and problem-solving skills.
How to Apply
You will need to upload your current resume and submit a statement in response to the following: Please describe what skills and experience you have that are relevant to the role of a Service Desk Analyst.