Hotel Brand: Holiday Inn
Location: Australia, Victoria, Geelong
What is the job?
Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience - A Food and Beverage Attendant will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever they dine.
Your day to day
* Creating a warm welcome to everyone and setting the tone for each guest's experience
* Prepare food and beverages for service to guests and present food according to established health and presentation standards
* Look after your bar - keep it clean and tidy and make sure the alcohol is always secure
* Handle cash and credit transactions
* Look smart - wear your uniform with pride
* Be ready to jump into other ad-hoc duties when your colleagues need your help
* Always follow safety procedures
* Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
* Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
* Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction, notify team leader on shift of any experienced issues
* Receive guest payments and process transactions as outlined in the cash and charge procedures as needed
What we need from you
* Fitness - you'll be on your feet most of the day with lots of bending and kneeling
* Strength - sometimes you'll need to lift, push or pull big objects like barrels & crates up to 23 kg
* Literate - you'll need a good grasp of reading, writing and basic maths
* Flexible - night, weekend and holiday shifts are all part of the job
* Experienced - you'll know how to prepare a wide range of drinks. Ideally with formal bartending training
* Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language
* Articulate - a great communicator, you'll be warm, welcoming and easy to talk to
What we offer
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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