Rydges Resort Hunter Valley - Reservations Agent
Rydges is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.
About the role
We are seeking a dedicated individual to join our in-house team at Rydges Resort Hunter Valley. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.
What you'll be doing
* Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
* Efficiently process guest reservations, modifications, and cancellations
* Maintain accurate and up-to-date reservation records
* Collaborate with the wider team to ensure a consistent and positive guest experience
* Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
* Contribute to the achievement of revenue and occupancy targets
What we're looking for
* Proven experience in a customer service or reservations role within the hospitality and tourism industry
* Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
* Strong problem-solving and decision-making skills to handle guest inquiries and requests
* Proficient in using reservation systems and technology
* Adaptable and flexible to work in a dynamic, fast-paced environment
Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day!
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