The OpportunityDelaware North Australia at Lizard Island Resort has an opportunity for an experienced Guest Services Attendant to join a small team of professionals providing exceptional service on this breathtaking property. Located on the World Heritage Listed Great Barrier Reef, just over an hour's flight north east of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.What you will do?Welcome guests and complete Check-in and Check-outHandle guest requests, inquiries and complaints effectively and efficientlyMaintain current knowledge of daily VIP's, hotel products, services, pricing and special promotional offersPerform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times - be pro-active with their needsLiaising with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of serviceCoordinating guest arrivals & departuresMore About YouExtensive hotel / resort front office experienceGuest and team focusExceptional interpersonal and communication skillsDemonstrated ability to organise and prioritise daily tasks and work with minimal supervisionSuperior organisational and time management skillsStrong attention to detailExperience using OPERA (PMS) system highly regardedWho We AreNestled within the Great Barrier Reef, Lizard Island is a sanctuary of natural beauty and tranquility. With just 40 rooms, suites, and villas set amid a 1,013-hectare National Park, visitors enjoy exclusive access to vibrant reefs and private beaches. At Lizard Island, you will create unforgettable memories for our guests in this breathtaking paradise.
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