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Sales Recruitment Consultant @ TALENTD RecruitmentCustomer Success Manager (APAC) About Our Client My client is an all-in-one CRM and marketing platform specialized for events and venues.
They work with major global names—powering events featuring world renowned artists.
They're a fast-growing B2B SaaS startup with $12M in funding, now seeking a Customer Success Manager in APAC to help clients maximise platform value.
Role Overview As a Customer Success Manager, you'll manage a portfolio of APAC customers, focusing on retention, expansion, and product adoption.
You'll collaborate with venues, festivals, concert promoters, and artists to optimize their use of the platform.
Key Responsibilities Guide new customers through seamless, high-impact onboardingMonitor customer health metrics and usage data to drive proactive engagement through regular check-ins and QBRsDrive expansion revenue by demonstrating additional valueIdentify at-risk accounts early and implement strategic plansWork with Product and Support teams to solve issues proactivelyIdeal Candidate 3+ years in a SaaS Customer Success roleComfortable in a fast-paced startup environmentSelf-starter with solution-focused approachTakes ownership of their book of businessExperience in music or events industry (advantageous but not required)MUST have a strong interest in music and live eventsCompany Values Becoming an expert on customer problems and delivering amazing experiencesContinuously improving and developing skillsThinking like an owner, focusing on collective goalsDemonstrating resilience and strong work ethic while remaining open to feedback and new approachesIf this sounds like something you could be interested please reach out to with a detailed CV.
Seniority levelAssociate
Employment typeFull-time
Job functionBusiness Development and Sales
IndustriesSoftware Development
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