Guardian Early Learning Group has a fantastic opportunity for you to join our dynamic childcare company as a Concierge Team Member.What we need:An enthusiastic and friendly nature that leaves families feeling welcome and valuedProficiency in managing inbound and outbound calls in a fast-paced environmentExcellent organizational skills, allowing you to efficiently manage enrolment enquiries and follow-upsTech-savvy mindset with the confidence to navigate and utilize multiple systems, including Rapid and Pure CloudExceptional phone manner, characterized by empathy, patience, and active listening, leaving families feeling heard and understoodA passion for providing excellent customer service to families and ensuring their journey with us is seamless and stress-freeBe an Australian Citizen or a Permanent ResidentCan work full time with flexible shiftsIf you're ready to embark on a fun and engaging career that will leave a lasting impact on families, keep reading!Responsibilities:Manage inbound and outbound calls with the utmost professionalism and empathy, always ensuring families feel heard and supported.Assist in handling enrolment enquiries, navigating through our seamless system to provide accurate and timely information to prospective families.Be the go-to person for following up on bond payments, ensuring families are aware of deadlines and providing gentle reminders when necessary.Take charge of booking centre tours, showcasing our state-of-the-art facilities and creating an inviting environment for families to envision their child's future.Collaborate with our enrolment team to prepare enrolment offers, ensuring all necessary paperwork and documentation are completed accurately.Utilize your tech-savvy skills to navigate multiple systems including Rapid and Pure Cloud, making the most of our cutting-edge technology to streamline processes and enhance customer experience.Demonstrate exceptional phone manner, connecting with families on a personal level, and always going above and beyond to provide outstanding service.Join our vibrant and supportive team as a Concierge Team Member, where you will have the opportunity to make a real difference in the lives of families and children. Bring your tech-savvy skills, exceptional phone manner, and passion for service, and let's embark on this rewarding journey together. Apply now and become a valued member of our childcare family!Guardian Childcare & Education values diversity in the workplace and is an equal opportunity employer. Diverse cultures, backgrounds, and experiences strengthen our teams and help us grow. We are committed to providing a workplace where every person is valued, respected, and supported to progress.We are also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.The safety and wellbeing of children will always be our top priority, Guardian Childcare & Education has a zero tolerance for any form of child abuse or harm.
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