About the position
About our Cloud Support Engineer Role:
1. Want to grow your Career working in a virtualised environment built around VMWare, Linux and Windows?
2. How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?
3. Support and collaboration with your team-mates? We’re a friendly bunch.
4. Exposure to cross-functional Cloud teams (Infra, Network, Security) – develop your career and experience.
5. Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)
Where you’d be working:
This role is in Milton QLD, working alongside Pronto Cloud (in North Ryde NSW), part of Pronto Software. Pronto Cloud is responsible for delivering IaaS, PaaS & SaaS to support enterprise solutions including the Pronto Xi ERP to our customers. We operate in a virtualised environment built around VMWare, Linux and Windows. Our employees stick around because they enjoy their colleagues, culture and supportive team.
What you’d be doing:
You will work as a Level 1 Cloud Support Engineer within our support team. Your team’s focus is on providing technical support in relation to Pronto Xi ERP, Cognos business intelligence and various mobile application solutions.
Cloud Support Engineer role details (your day would look like this):
6. Resolution and response of customer requests
7. Triage and escalation of more complex issues as required
8. General operational activities, e.g. backup verifications, Customer DR testing
9. Documentation
10. Email management
11. Linux Shell Scripting and System Administration.
12. MS Windows Server, SQL, AD & VMWare system Administration.
13. You will gain exposure to:
14. Various operating systems – Linux & MS Windows Server
15. Oracle, IBM Informix and Microsoft SQL Server databases
16. Network and communications, NSX technologies