Job description for Production Manager:
* Manage and delegate the starting and completion of reconstruction projects
* Manage estimators
* Train and coach team members that produce reconstruction projects
* Communicate with customers frequently on the status of the job
* Conduct annual, mid-year and 90-day performance reviews with all direct report team members
* Find, hire and train new team members using Rotor skills set
* Conduct Weekly L10 and GSR meetings (traction methodology)
* Assist in resource management with emergency services
* Create work orders for projects
* Schedule vendors and subcontractors for repairs to be completed
* Manage an on-site foreman on each project
* Order materials
* Approve purchase orders
* Work with Account Receivables on collections
* Review estimates as needed and align budgets with expectations
* Provide weekly updates on all active projects
* Provide constructive feedback
* Communicate and negotiate with insurance carriers and property owners
* Resolve conflicts with carriers, property owners, vendors and tradesmen
* Audit customer service complaints
* Manage and exceed budget expectations
* Monitor job sites for safety issues, quality and training opportunities
* Manage an Emergency Services Department
* Attend industry related trainings and industry association events
* Weekly manager on call duties
* Follow the Paul Davis Values, Vision, Mission and 10 Serving Basics
* All other duties as assigned
* Business Development and Accounting/Office Manager will be managed by others.
Education and Experience:
Required
* High School Diploma or GED required
* Five plus years of experience in a Management or Leadership role within the Restoration/Construction industry
* Experience in construction and construction management/supervision
* Class A or B General Contracting Licenses
* Associate Degree or bachelor’s degree
* Xactimate knowledge
Salary: $125,000 starting base salary plus bonus earning potential
Job Type: Full-time
Full Job Description:
The Operations Manager will possess a solid understanding of production matters related but not limited to residential Construction, Estimating, Customer Service, Water Mitigation, Mold Remediation, and Contents Restoration. Maintain a keen insight in overseeing the full life-cycle of the production processes. Well-versed in the set-up, processing, and production of high-quality projects.
Accountability:
The Operation Manager is directly accountable to the President of the company.
Duties and Responsibilities:
* Relaying production information to field installers
* Reviewing incoming sold jobs for accuracy, documentation, and work scope
* Assisting in interviewing and onboarding new crews
* Scheduling subcontractors, suppliers, and services associated with the projects
* Implementing and supervising the execution and completion of all punch lists
* Customer communications and relations including dispute management
* Supervising and training Project Managers and CSRs on customer service and quality control
* Ability to diagnose damage and repairs as needed
* Scheduling all works to order with subcontractors (roofing, windows, siding, paint, gutters, etc.)
* Pulling permits and making sure jobs pass inspection
* Communicating with customers daily, assisting in CSR role as needed
* Quality control checks as needed in the field
* Assuring processes and policies are being followed and trained on
* Assuring jobs are completed on time and within the anticipated profit margin
* Hitting anticipated production department goals
Requirements:
* 3-5 Years management experience
* Ability to climb a ladder and be comfortable with heights
* Construction experience, but not required
* Excellent time management skills
* Ability to lead, train, and coach staff
* Excellent written and verbal communication skills, including the ability to resolve conflict calmly
* Strong attention to detail, good follow-through, and organizational skills
* Ability to work with little to no supervision: Self-motivated and highly goal-oriented
* Ability to work in a fast-paced environment while maintaining flexibility
* Team Player
* Ability to Multitask
* Maintain the integrity of the Company
* Salesforce CRM system knowledge a plus but not required
* Knowledgeable in Microsoft Office (Excel, Outlook, Word)
This is a full-time, salaried position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. In addition, the position requires being on-call and the ability to work during nonstandard hours when the need arises.
Travel: Travel on an as-needed basis.
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