Administration / Customer Service Officer About Us:Team Global Express (TGE) is an Australian-owned business, driven by our purpose of making sure life never stops. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, help businesses to operate efficiently, and let people get on with their day-to-day lives. The Job:Team Global Express has an exciting full-time permanent opportunity for an experienced Administration Officer at our Depot in Emerald. With a highly competitive over market hourly rate and benefits, you get to work with an amazing team. On top of that, we are obsessed with safety and valuing our employees. Some Benefits: Full-time permanent position – Port Hedland High priority to safety and keeping our team members safe All PPE and uniforms are provided About the Role: This opening is for an Admin Officer to join our team in Emerald. Provide general administration, data entry, and office support to the wider team where required. Stock management - ensure sufficient supplies of all resources and equipment. Order in office supplies including stationery, technology, staff uniforms, and other general items. Scan and file office work and documentation, and handle sensitive information responsibly and compliantly. Utilise CRMs and tracking systems to track customer freight and resolve queries. Manage customer queries across multiple divisions within Team Global Express. Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations. Educate customers on how to use our self-service platforms effectively. Liaise frequently with on-site staff and proactively build relationships with key operations staff to resolve any customer queries or requests. What you'll bring: A high attention to detail. Strong data entry skills. A passion for customer service. The ability to prioritise tasks efficiently. A strong attention to safety. Previous experience in a similar role (preferred but not mandatory). About Team Global Express:Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. Why TGE:We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer: Competitive salary above industry standards. Upskilling, training, mentoring, and more to support your career development journey. Fun and practical employee perks and discounts. Flexible work, including work from home. Inclusive parental leave policy that supports all parents & carers. Peer recognition awards to acknowledge when you go above and beyond. An inclusive workplace works for everyone:We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply. Our recruitment process:Applying for a job starts with an online application form. From there you may be invited to complete an online assessment followed by a virtual or in-person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening. Other things to note: When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia. #J-18808-Ljbffr