Join a fantastic national organisation in a role with excellent opportunities for growth and progression within the business.
What in it for you:
1. Fantastic opportunity to grow with the busienss and develop your career
2. Excellent salary point at $82,000 plus super
3. Exposure within a leading national telecommunications provider
About the Role:
As a Quality Analyst you will work within the Collections Call Centre team to assess and report on the team's compliance and performance.
Your responsibilities will include:
4. Assessing team members and providing feedback on their performance
5. Reporting on the team's performance and areas for improvement
6. Designing and implementing the frameworks to be used in the evaluation of the team
7. Assessing applications to determine their credit worthiness and degree of risk
8. Work closely with the team leaders to ensure effective feedback is provided
9. Apply best business practices at all times
Start Date: Monday 14th October
Hours: 9am-5pm Mon-Fri. This roles requires you to be in the office 5 days a week.
Skills and Experience:
Our client is looking for someone with previous experience in a Quality Analyst position or similar.
10. 1+ years experience working as a Quality Analyst or in a similar role
11. Experience working with telecommunications companies is an advantage
12. Excellent understanding of call centre general practices and ways of working
13. Excellent communication skills
Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
quality analyst, quality assurance, quality, call centre, contact centre, customer service, collections, financial services, finance
qualifications
14. Quality analyst experience
education
Secondary School/High School