An exciting pre-opening opportunity exists for an Assistant Rooms Manager to join our team at Hyatt House South Melbourne. This role offers the unique chance to be part of launching the Hyatt House brand in Australia, with the hotel scheduled to open at the beginning of 2025. Based on site, the Assistant Rooms Manager is a vital role within the Front Office Team, and will be responsible for managing the Front Office operations of the hotel, inclusive of the Front Desk, Bell Desk and Guest Services.Managing and working in a team of 15+, you will support the General Manager in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.QualificationsAssist with setting up the Rooms division during pre-openingEnsuring all guest and team member needs are met efficiently and seamlessly by creating memorable experiences and providing excellent serviceAssist with the preparation of the department’s budget including yearly business plans, monthly room forecasts and payroll forecastsMaintaining cordial relationships with all of the hotel’s relevant stakeholdersAssist with the development and implementation of strategic plans that aim to reach the hotel’s goals and increase occupancy rate levels and revenueParticipate in the recruitment and on-boarding process for all new employees with the assistance of People & CultureDevelop the skills and effectiveness of the Front Office’s employees through the appropriate training, coaching and/or mentoringYour background:To be successful in this role you will require the following attributes:Minimum 2 years of experience working as a Front Office Manager or Assistant Manager in a large hotel operation. Experience in a 5-star hotel brand is highly advantageousAn Expert in OperaA relevant degree or diploma in Hospitality, Business or Tourism ManagementStrong leadership skills with the ability to mentor, coach, train and motivate team membersExceptional interpersonal and communication skills along with strong service recovery skillsExcellent time management skills with the ability to multi-task and keep calm under pressureExperience with revenue and budget management is advantageousThe flexibility to work on rotating roster, including weekends and public holidaysHyatt House employees enjoy, but are not limited to:In house training programs and initiativesFlexible work attire – no stuffy suits!Flexible hours and location – work from anywhereDiscounted dining in our H Bar & MarketComplimentary hot beverages dailyDiscounted staff parking $12 per dayDiscounted and complimentary accommodation across Hyatt Hotels worldwideComplimentary laundry for work related itemsOur values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
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