Get AI-powered advice on this job and more exclusive features.Direct message the job poster from VIS Global Pty LtdGlobal Talent Acquisition Specialist (Australia) with Robust Head Hunting and Networking SkillsJob Summary:We are seeking an experienced ITSM Practitioner - Major Incident Manager (MIM) / Problem Manager to join our team. In this role, you will provide both onsite and remote leadership in Major Incident Management and Problem Management, ensuring the swift resolution of critical incidents and the proactive identification of recurring issues. This role requires strong communication, stakeholder management, and ITSM expertise. The position may also involve rostered support outside normal office hours.Employment Type: Contract (11 months)Responsibilities:Facilitating and directing Major Incident Resolution sessions with multiple service partners, ensuring MIM communication and escalation occurs.Liaising with Customers and Resolver Teams to determine priorities, resourcing, and timeframes.Ensuring Business Level updates are issued on schedule.Performing/driving structured Root Cause Analysis.Proactive analysis of events/incidents and identifying underlying Problem statements.Driving Problem resolution.Keeping abreast of implemented technologies and customer profiles.Developing and maintaining strong relationships with key stakeholders, including internal teams, customers, and external service providers.Acting as a bridge between business and technical teams, ensuring alignment in incident resolution and problem management efforts.Required Qualifications:5+ years of experience in a similar role.Strong knowledge of ITSM tools (ServiceNow).Seniority Level:Mid-Senior levelEmployment Type:ContractJob Function:Information TechnologyIndustries:TelecommunicationsReferrals increase your chances of interviewing at VIS Global Pty Ltd by 2x.
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