Management - Store (Retail & Consumer Products)
Full time
Competitive Salary + Great Employee Discount
Our Pottery Barn store in Chadstone, Melbourne, is seeking a results-driven, customer-focused, and dynamic Store Manager to deliver exceptional customer service, lead a brilliant team, and inspire outstanding performance. This is a permanent, full-time position (76 hours per fortnight) on a rotating 4-week roster. Availability to work full weekends as part of the roster rotation is also required.
As a Store Manager, you will:
* Build and develop a strong team, fostering a high-performance work environment within our People-First culture.
* Recruit, interview, and select qualified candidates to build a talent pipeline.
* Coach, train, and motivate your team through ongoing programs in sales, customer service, and product knowledge development.
* Develop and empower your management team to take on increased levels of responsibility.
* Ensure the store meets or exceeds sales, contest, and payroll goals.
* Ensure your team provides an exceptional customer experience.
* Maintain and uphold store standards—visuals, cleanliness, signage, safety, etc.
* Manage store operating procedures—inventory levels, cash control, minimizing losses, etc.
* Maintain a safe work environment and ensure ongoing safety training and awareness.
* Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.
We think you will be successful in this role if you:
* Have experience in retail management, ideally in homewares and/or specialty retail.
* Are passionate about “owning your business” and being empowered to make decisions that best support the needs of the business.
* Are a results-oriented, influential leader who loves to coach, mentor, motivate, inspire, and help grow your team to meet and exceed goals.
* Thrive in an entrepreneurial environment and consistently look for ways to think outside the box.
* Are passionate about customer service and enhancing our customers’ lives at home and are not afraid to go above and beyond to exceed a customer's expectations to close a sale.
* Are an agile leader who can think on your feet—comfortable with flexing your schedule and prioritising to ensure business goals are achieved.
* Possess critical thinking skills to creatively identify challenges, think through complex issues, and develop action plans in a timely manner.
* Have excellent communication, organisational, and leadership skills.
* Have a proven ability to manage a team to exceed sales goals while meeting payroll targets.
* Have a knack for identifying top talent, creating strong teams, and training, developing, and retaining great people.
Physical Requirements:
* Ability to be mobile in the store and back-of-house areas, including standing for long periods.
* Ability to climb ladders and use other equipment in line with safety standards.
* Ability to lift and mobilise medium to large items, up to 30 kg, while utilising appropriate equipment and safety techniques.
You will love working here because:
* We’re a successful, global, fast-growing, data-driven company with an entrepreneurial vibe.
* We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
* We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves.
* We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation.
* We live and breathe client experience.
* We have a smart, experienced leadership team that is open to fresh ideas.
* We believe in autonomy and reward you for taking initiative.
* We get to be creative daily, and we have fun!
If you are passionate about leading dynamic teams and delivering world-class service, apply today!
Only candidates with the necessary work rights in Australia will be considered.
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