Docusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do Docusign is looking for an experienced Collections Analyst who is organized, has a customer service perspective, is highly motivated and results orientated.
In addition, this is a fast-paced role where the ability to work through complexity with a solutions attitude is critical to success.
This position is an individual contributor role reporting to the Collections Supervisor.
Responsibilities Take responsibility for customer collections for the APAC regionMonitor aged balances for assigned geographiesEngage with customers to collect overdue balancesWork with internal and external partners to resolve issues in a timely fashion where issues are identified that are impacting collectionsManage refunds, account adjustments, and write offs in accordance with company policiesWork to reconcile customer accounts where necessaryMaintain detailed records of interactions with customers including follow-up dates and next stepsMaintain acceptable performance against established department metrics on a consistent basisIdentify and work toward resolution of any larger scale issues which are negatively impacting customer experiencePerform other duties as assignedJob Designation Remote : Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job.
Preferred job designations are not guaranteed when changing positions within Docusign.
Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring Basic Extensive, proven commercial collections' experience including enterprise accountsExperience working in fast-paced, high volume, high growth atmosphere with ability to work under pressurePreferred Degree in business related field or Finance / Accounting qualificationExperience with Sales Force and Oracle Advanced CollectionsSelf-motivated, flexible, and able to change prioritiesPossess a collaborative work style, whilst being equally able to operate independentlyAbility to take direction and work as a great teammateHave a professional demeanour, commitment to outstanding customer service and effective communication styleLife at Docusign Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
You can count on us to listen, be honest, and try our best to do what's right, every day.
At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.
And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
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