Participant Follow Up Function Officer
Employment Type:
1. 1 x Full Time Temporary for a period up to 5 October 2024
2. 1 x Full Time Temporary for a period up to 30 June 2025 with the possibility of extension
3. 1 x Part Time (FTE Temporary for a period up to 30 June 2025 with the possibility of extension
4. Be part of an organisation that makes a difference in cancer control in NSW.
5. Contribute to better bowel cancer outcomes
Where you will be working
The Cancer Institute NSW is the NSW Government’s cancer control agency, established to lessen the impact of cancer across the state.
Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute’s purpose of overseeing and accelerating the effectiveness of cancer control in NSW.
What you will be doing
In this role you will be required to actively communicate over the phone with participants and health care professionals regarding bowel screening test results following participation in the National Bowel Cancer Screening Program. The PFUF Officer encourages participants along the bowel cancer screening pathway but does not provide clinical advice.
In addition, the PFUF team contributes to corporate knowledge to support the NSW Bowel Cancer Screening Program to meet strategic priorities.
You will have demonstrated experience in:
6. Providing a high quality, person-centred service including adherence to privacy and confidentiality legislation, as well as efficient and accurate data entry, reporting, and record management.
7. Communicating effectively and sensitively to establish rapport in challenging circumstances, participants who are distressed when faced with a positive result (noting that the majority of positive results do not result in a cancer diagnosis).
8. Adapting communication styles with various audiences, such as participants and health care professionals, regarding medical procedures and health care systems, screening and diagnostic processes.
9. Participating in peer review, quality assurance and/or quality improvement processes.
10. Interpreting and communicating best practice guidelines, understanding possible risks and outcomes for participants of not following evidence-based guidelines and clinical advice, and understanding relevance and importance to different target audiences.
11. Contributing to broader organisation initiatives such as the NSW Cancer Plan which aims to increase early detection of cancer and improve cancer outcomes.
If successful for interview candidates must bring original copies of essential qualifications to be sighted by the panel, and one copy to provide to panel.
For your application to be considered
12. Your resume (maximum five pages)
13. A covering letter addressing the Essential Requirements, as outlined in the Role Description
14. A response to the 2 Pre-screening Questions in a separate word document.
Essential requirements
15. Tertiary qualifications in a health-related discipline and/or relevant experience in a health/science field.
16. Extensive communications skills and experience working directly with customers/patients in a customer service or ideally health environment.
17. Demonstrated ability to work successfully in small work group teams to provide a high-quality service.
18. Experience in managing stressful or critical customer/patient interactions with minimal direction.
19. Highly developed skills in data entry in Microsoft Office applications and electronic medical record systems/databases.
Pre-screening questions
Question 1 (250 word limit)
Consider a specific occasion when you had to convey information to a patient/client to influence them to change their behaviour or engage in action. Briefly outline this specific situation, how you interacted with the patient/client, the patient/client’s response, and the outcome.
Question 2 (250 word limit)
Describe a situation when a number of important things required your attention and time did not allow you to complete them by the deadline. How did you manage this? What was the outcome?